Terms & Conditions

 

Returns and Refunds

 

Not withstanding statutory laws requirements, if you are not completely satisfied with your purchase, you may return the goods with original receipt within 14 days* of purchase if? Goods are in original condition (i.e. saleable, not soiled, not worn, not crushed or creased) with accompanying tags and packaging in mint condition.

YOU MAY CHOOSE ONE OF THE FOLLOWING:

  • An Exchange
  • A Credit Note
  • A Gift Voucher
  • A Refund (i.e. in same manner Credit Card for Credit Card, Cash for Cash)

Returning by Mail*

Simply return the goods with all the Labels and Tags in place within 14 days to;

Big Chaps Chermside Shop 1, 744 Gympie Road Chermside QLD, 4032

*The cost of return postage back to Big Chaps is the responsibility of the customer

Credit Cards

Big Chaps accepts the following Credit Cards:-

  • Visa
  • American Express
  • MasterCard
  • Diners Club

All credit card transactions are secured using 128 Bit Secure Socket Layer (SSL) Encryption.

Deliveries/Shipping

Standard delivery within Australia

 

You will receive your order in approximately 5-7 working days
Freight & Handling fee of $18 will be added to your order for goods shipped to an Australian address
Please email us for Freight charges if you wish us to ship overseas.

If for any reason we are unable to dispatch your order we will notify you within 2 business days.
 

Late Deliveries

Please consider the following when estimating when your package will arrive

 

  • Credit Card authorisation and address verification must be received prior to processing
  • If an item you have ordered is out of stock online, we will attempt to locate your item at another store, and dispatch to you as soon as the item becomes available. We will notify you if the item has sold out.
  • If you have not received your order within 5-7 days please contact info@bigchaps.com.au

Security

All customer personal information provided to Big Chaps will be protected by our secure server. Bigchaps.com.au will not sell or trade your personal information to any third party organisation or individuals without your consent. Protecting your personal information is a priority for Big Chaps, and we encourage all online customers to be able to order from bigchaps.com.au with total confidence.

Update my details Website Enquiries Customer Feedback

 

Big Chaps Menswear Privacy Policy

 

Big Chaps is committed to providing our customers with the highest levels of customer service and this includes protecting your privacy. The purpose of this document is to provide information about how Big Chaps collects, uses and discloses your personal information.

Your personal information Personal information we hold may include your name and contact details, some personal details and transaction history with us.

Why we collect the information

We collect the information so that we can best understand what products and services are most helpful to you as well as to provide you with relevant consumer information and notify you of special sales, promotional offers etc.

Sharing your personal information

We do not sell or give out our customer?s personal information to any other organisations. Help us ensure we hold accurate information The accuracy of the information we hold depends on the information you provide so please let us know if there are any errors in your personal information and keep us up to date with changes to personal information, such as your name or address.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know.

How to contact us

If you have any further questions or inquiries about your private information please feel free to call (07) 3260 8500 and ask to speak to our privacy officer. Alternatively send us an email from the contact us page.